About the role

Customer Care Officer

Job Description

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Main Responsibilities

• Provide on-site service for Domino’s Coding & Marking Industrial Printing Machines
• Deliver excellent customer experience against defined Key Result Areas
• Do needful co-ordination to achieve revenue targets for aftermarket business & collect payments within agreed payment terms

Core Competencies

1. Proven ability to demonstrate Customer Centricity
2. High ownership of issues on hand
3. Ability to work under pressure
4. Demonstrates personal values of collaboration and expertise
5. Ability to travel extensively to Customer’s manufacturing sites outside the base location
6. Work experience in on-site service of industrial equipment

Education

Graduate in Science or Engineering

Age

Not more than 32 years

Language proficiency

English and Hindi

Language proficiency

Excellent verbal/ written communication in Hindi and English languages